PREAMBLE
The Seller carries out an e-commerce activity and offers an online Product sales service on the website www.isciacusstore.com . These general conditions are exclusively reserved for consumer and non-professional Buyers.
ARTICLE 1 – DEFINITIONS
The terms used in the Conditions shall have the meaning given to them below:
Buyer: natural person acquiring Products through the Site
Seller: SAS ISCIACUS STORE company, 8 rue Auguste Gervais 92130 Issy Les Moulineaux, France.
SIRET number: 888 083 094 RCS NANTERRE; NAF: 4771Z. Intra-community VAT: FR55888083094
ARTICLE 2 – PURPOSE
The Conditions are intended to define the rights and obligations of the Seller and the Buyer in the context of the sale of Products through the Site.
ARTICLE 3 – SCOPE OF APPLICATION
The Conditions apply to all sales of Products by the Seller to the Buyer, made through the Site www.isciacusstore.com reserves the right to adapt or modify these general conditions of sale at any time. In the event of modification, the general conditions of sale in force on the day of the order will be applied to each order.
An Order will only be taken into account by the Seller after prior acceptance of the Conditions by the Buyer.
ARTICLE 4 – ORDER
The Buyer places his Order through the Site.
All contractual information is presented in French and will be confirmed at the latest at the time of delivery.
Article 4.1: Validation of orders
The Buyer declares having read the Conditions prior to placing his Order and acknowledges that validation of his Order implies acceptance of their terms.
The Buyer further acknowledges that the Conditions are made available to it in a manner allowing their conservation and reproduction, in accordance with article 1369-4 of the Civil Code.
In order to place the Order, the Buyer must provide the Seller with data concerning him/her and complete an online form accessible from the Site.
Until the final stage, the Buyer will have the possibility to return to the previous pages and correct and modify his Order and the information previously provided.
A confirmation email, acknowledging receipt of the Order and including all of this information, will then be sent to the Buyer as soon as possible. The Buyer must therefore provide a valid email address when filling in the fields relating to his identity.
4.2 Validity of the offer
Product unavailability The offers presented by the Seller on the Site are valid as long as they are visible on the site, within the limit of available stocks.
Upon receipt of your order, we check the availability of the product(s) ordered. In the event that a Product ordered by the Buyer is unavailable, the Seller undertakes to inform the Buyer by Email as soon as it becomes aware of this unavailability. In the event of unavailability, we undertake to offer you either an exchange or a refund within 30 days of the validation of the order. In the event of a stock shortage on one of the products in your order: We will ship the remainder of your order.
ARTICLE 5 – PRICE – PAYMENT
The prices of the Products indicated on the pages of the Site correspond to the prices including all taxes and excluding participation in the costs of logistical preparation and shipping. The Seller reserves the right to modify the prices of the Products presented on the Site. However, the Products will be invoiced to the Buyer on the basis of the rates in force at the time of validation of the Order.
Article 5.1 Payment method
Payment for the Order will be made: - By credit card: payment is made via a secure banking server at the time of the order. This implies that no banking information concerning you passes through the site www.isciacusstore.com . Payment by card is therefore perfectly secure; Personal information transmitted from the site www.isciacusstore.com to the processing center is protected and encrypted by the SSL (Secure Socket Layers) system; your order will thus be recorded and validated upon acceptance of payment by the bank. The payment order made by credit card cannot be cancelled. Therefore, payment of the Order by the Buyer is irrevocable, without prejudice to the Buyer exercising his right of withdrawal or subsequent cancellation of the Order.
Article 5.2 Transfer of ownership
The transfer of ownership of the Product to the Buyer will only take place at the time of full payment of the price by the Seller. However, from the receipt of the order by the customer, the risks of the goods delivered are transferred to the customer.
Article 5.3 Default of Payment
ISCIACUS STORE reserves the right to refuse to make a delivery or to honor an order from a consumer who has not fully or partially paid for a previous order or with whom a payment dispute is currently being administered.
Payments in several installments with the ALMA solution
- We offer you the Alma credit service for the settlement of their purchases and the execution of the payment. This is conditional on the acceptance by the Customer of the General Conditions of Use or the credit agreement proposed by Alma.
- Any refusal by Alma to grant credit for an order may result in the cancellation of the order.
- Any termination of the General Terms and Conditions which bind the Customer and the Seller shall result in the termination of the General Terms and Conditions or the credit agreement between Alma and the Customer.
- Payment in three/four times is available via our partner Alma. Payment security is ensured by Alma and its service providers. All payments are protected by 3D Secure.
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Amount of purchases :
Only purchases between €100 and €2000 are eligible for payment with Alma -
Fees: By paying in installments with Alma, the Customer does not pay fees except in the following cases:
- For 3 times payment: 1.5%
- For 4 times payment: 2%
- Alma is a telepayment manager and issues an electronic certificate which will serve as proof of the amount and date of the transaction in accordance with the provisions of Articles 1316 et seq. of the Civil Code.
- Termination : Any termination of the T&Cs binding the Seller and the customer, results in the termination of the T&Cs between Alma and the customer.
ARTICLE 6 – DELIVERY
Deliveries are made by La Poste, Mondial Relay, UPS or DHL, from Monday to Saturday, depending on the option chosen by the Customer when confirming their order.
Delivery is made to the delivery address indicated by the Customer, it being specified that this must be the residential address of the Customer, of a natural person of his choice or of a legal entity (delivery to his company). Delivery cannot be made to hotels or PO boxes.
Orders are shipped within 48 hours on working days unless otherwise indicated. In order for these deadlines to be respected, the Customer must ensure that they have provided accurate and complete information regarding the delivery address (such as, in particular: street number, building number, staircase number, access codes, names and/or intercom numbers, etc.).
The times indicated are indicative times, corresponding to the average processing and delivery times. ISCIACUS STORE cannot be held responsible for the consequences due to a delay in delivery that is not its fault.
In the event of damaged packages (already opened, missing products, etc.), the Customer undertakes to notify the carrier and the ISCIACUS STORE Company by any means, of all reservations within 3 days of receipt of the product.
ARTICLE 7 – CANCELLATION – WITHDRAWAL – REIMBURSEMENT
Article 7.1 Right of return
Procedure and general conditions: In order to identify and therefore optimally process returns, any product requiring return must be the subject of a return request to our services, otherwise it will be refused. The time limit given to you to contact our customer service depends on the reason for the return. The return request must be made to our customer service contact@isciacusstore.com.FRLO A confirmation acknowledging receipt of this return request will be sent to you by email. Upon receipt of the agreement, you have 14 days to return the product to us. After this period, your return will be refused. Otherwise, if the package, sent by you, and returned to our services, does not reach us, we will not be able to launch an investigation with the postal services to ask them to locate it. Please note that any package not shipped by us is not under our responsibility. Only the sender of the package is able to launch an investigation with the postal services. In order to correctly process your request, please remind us of your order number and your full contact details. Please note: Upon receipt, our services will check the conformity of the returned product and the reason for return. If the returned product is not compliant, it will be refused by our services and will be reshipped to you, at your expense. If your return is made under an incorrect reason, your product may be refused and therefore reshipped to you at your expense. The reason for return may in particular be requalified. From then on, you will be informed by e-mail and the processing of your return will therefore depend on the new reason.
Article 7.2 Right of return for Withdrawal:
From the receipt of the Product by the Buyer, the latter has a withdrawal period of 14 days, allowing him, without having to justify any particular reasons, to return the delivered Product. If the Buyer makes use of this right of withdrawal within the period of 14 clear days from the receipt of the Product, the Seller undertakes to reimburse the Buyer without delay and at the latest within thirty days following the date on which this right was exercised. PLEASE NOTE: No withdrawal will be accepted if the returned product is unfit for re-marketing. Consequently: - The product must be returned in perfect condition, in its original packaging, undamaged, unmarked. The product must be accompanied by all its accessories. Failing this, the product will be returned to you, at your expense. The return postage costs will be borne by the Buyer. To exercise this right, the Buyer must first contact customer service contact@isciacusstore.com . A confirmation acknowledging receipt of this return request will be sent to him by email.Article 7.3 Returns for reference error
Return Policy
You have 15 days to notify us that the product received is not the product ordered: reference error, size problem, color, characteristics, completely different product, defective... so that our customer service can assign you a return agreement number. The product must be returned in good condition and in its original packaging, even if it has been opened, with all of its contents (accessories, cords, instructions, etc.). In order to correctly process your request, please remind us of your order number and your full contact details. Processing your return for reference error. After receipt and acceptance of your package by our services, depending on the nature of the product, available stocks and according to your wishes, we will offer to reship you the product initially ordered or an exchange product with equivalent characteristics. If you have chosen to be reimbursed, the amount of the entire order (product(s) + shipping costs if your order consists of only one product) will be credited to the debited account within 15 days of acceptance of your return. Upon presentation of proof of the costs incurred, our customer service will reimburse these by sending a check or crediting your account. Please note: The amount of the reimbursement of these costs will be based on the general public rates in force, communicated by La Poste for tracked Colissimo. The maximum reimbursement amount may not exceed €15 including tax.
During sales periods, items cannot be refunded or returned unless defective. In this case ISCIACUS STORE undertakes to refund the item and the return costs upon receipt and examination of the latter.
ARTICLE 8 – WARRANTY
Without prejudice to his aforementioned right of withdrawal, the Buyer benefits from the guarantee of hidden defects on the Product as provided for in Article 1641 of the Civil Code. In addition, if the Product received by the Buyer does not comply with the Product designated in his Order, this Product will be replaced or refunded, depending on the wish expressed by the Buyer.
ARTICLE 9 – RESPONSIBILITY
The Seller's liability is limited to direct and foreseeable damages that may result from the Buyer's use of the Site and the Products delivered. The Seller's liability may not be incurred if the non-performance or poor performance of its obligations is attributable to the Buyer, to the unforeseeable and insurmountable act of a third party not involved in the provision of the services provided for in the Conditions, or to an unforeseeable, irresistible and external case of force majeure. The Seller may not be held liable for damages resulting from a fault of the Buyer in the context of the use of the Products.
ARTICLE 10 – INTELLECTUAL PROPERTY
All elements published on the Site, such as sounds, images, photographs, videos, writings, animations, programs, graphic charter, utilities, databases, software, are protected by the provisions of the Intellectual Property Code and belong to the Seller. The Buyer agrees not to infringe the intellectual property rights relating to these elements and in particular to reproduce, represent, modify, adapt, translate, extract and/or reuse a qualitatively or quantitatively substantial part of them, excluding acts necessary for their normal and compliant use.
ARTICLE 11 – PERSONAL DATA
The Buyer is informed that, during his browsing and as part of the Order, personal data concerning him are collected and processed by the Seller. This processing is the subject of a declaration to the National Commission for Information Technology and Civil Liberties in application of law n°78-17 of January 6, 1978. The Buyer is informed that his data:
- are collected fairly and lawfully,
- are collected for specific, explicit and legitimate purposes
- will not be further processed in a manner incompatible with these purposes
- are adequate, relevant and not excessive in relation to the purposes for which they are collected and their subsequent processing
- are accurate and complete
- are kept in a form which permits the identification of the persons concerned for a period which does not exceed the period necessary for the purposes for which they are collected and processed.
The Seller also undertakes to take all necessary precautions to preserve the security of the data, and in particular to prevent them from being distorted, damaged or accessed by unauthorized third parties. These data are used to process the Order and to improve and personalize the services offered by the Seller. They are not intended to be transmitted to third parties. The Buyer has the right to object to the processing of personal data concerning him and to the use of these data for prospecting purposes, in particular commercial. The Buyer may question the Seller in order to obtain confirmation that personal data concerning him are or are not subject to this processing, information relating to the purposes of the processing, the categories of personal data processed and the recipients or categories of recipients to whom the data are communicated, the communication of the personal data concerning him as well as any available information as to the origin of these data. The Buyer may also require the Seller to rectify, complete, update, lock or delete personal data concerning him/her that is inaccurate, incomplete, ambiguous, outdated, or whose collection, use, communication or storage is prohibited. In order to exercise this right, the Buyer will send an email to the Seller in his/her capacity as data controller, to the following address: contactATgraduatestore.fr
ARTICLE 12 – CONVENTION ON EVIDENCE
It is expressly agreed that the Parties may communicate with each other electronically for the purposes of the Conditions, provided that technical security measures designed to guarantee the confidentiality of the data exchanged are put in place. Both Parties agree that the Emails exchanged between them validly prove the content of their exchanges and, where applicable, their commitments, in particular with regard to the transmission and acceptance of Orders.
ARTICLE 13 – PARTIAL DISABILITY
If one or more of the provisions of the Conditions were deemed unlawful or void, this nullity would not have the effect of causing the nullity of the other provisions of these Conditions, unless these provisions were inseparable from the invalidated provision.
ARTICLE 14 – APPLICABLE LAW
The Conditions are governed by French law.
ARTICLE 15 – ATTRIBUTION OF JURISDICTION
The Parties agree that in the event of a dispute that may arise concerning the execution or interpretation of the Conditions, they will endeavour to find a compromise solution. If this attempt to resolve the dispute amicably fails, it will be brought before the competent Courts.